The Signals Guarantee & Refund Policy is our standard of quality across the company. Use this page to understand what to expect when working with Signals. We cover standards across our services as well as across how we interact with our customers.

At the end of the day, we do not

❌ Guarantee virality

❌ Guarantee specific results or targets

❌ Provide refunds if we delivered services to our specifications below

With such an open and fair refund policy, we ask that customers are also fair and honest with their requests. If you run into an issue with one of your orders, please be sure to reach out so we can try and make it right. Charging back a transaction will have your account blacklisted, not to mention harshly tut-tutted internally.

Platform & dashboard

These are the quality standards we hold our website and dashboard to:

  • The Signals website will have correct and accurate information about services at all times.
  • Our dashboard will show the correct, current status of the order at all times.
  • Any update(s) or inquiries to your order will be communicated and logged in your order dashboard through messages.

 

Reddit upvotes & downvotes

These are the quality standards we hold our upvote and downvote services to:

  • Upvotes will be delivered at a maximum of a 6-hour period for 200 votes.
  • Reddit vote fuzzing is an automatic process built-in by Reddit that measures to combat spam and manipulation by slightly changing the vote counts on posts and comments each time you refresh the page. Due to this, some orders can be impacted by having delays in our vote delivery, especially downvotes on a comment thread, as we work on strategies to reflect the votes 100%.
  • You can order upvotes/downvotes on multiple links but we encourage to place orders individually through our order page.
  • Please make sure to check the subreddit rules and limitations for posts to avoid issues with post deletion.
  • We always recommend ordering small upvotes/downvotes in batches. This way it will not be too suspicious for the subreddit Mods. 
  • For multiple orders with the same link, we can only process one order at a time.
  • We do not recommend and honor using another voting service together with ours as it will cause confusion on both ends in identifying the delivered votes. 
  • We do not refund orders when the account gets banned since these are automated services and you are responsible for the frequency and volume of your order(s).
  • If there is an issue with your order, reach out within 12 hours to get a refund.

Specific cases:

Post removed by mods

  • If upvotes were completely delivered before removal, no refund can be issued.
  • If the post was removed before the upvotes were completely delivered, a refund will be issued based on the prorated calculation (we are recording before and after points even when the post was deleted/removed).

Post deleted by the user

  • If upvotes were completely delivered before removal, no refund will be issued.
  • If the post was removed before the upvotes were completely delivered, a refund will be issued based on the prorated calculation. A valid reason may be required before the issuance of a prorated refund.

Ordered by mistake

  • If upvotes were completely delivered before the reported mistake, no refund will be issued.
  • If the post was removed before upvotes were completely delivered, a refund will be issued based on the prorated calculation. A customer’s record check may be required.

Submitted wrong link (Non-Reddit links)

  • Such requests can’t be processed so the customer will be notified and the link can be either replaced by the customer or a full refund issued.

Not following subreddit rules

  • If upvotes were completely delivered before the reported issue, no refund will be issued.
  • If the post was removed before upvotes were completely delivered, a refund will be issued based on the prorated calculation.

Aged Post

  • Upvotes/downvotes for posts older than 1 day may sometimes not visibly counted on the overall points or what is called being ghosted. If upvotes were completely delivered, no refund will be issued.
  • Downvotes older than 2 days may sometimes not visibly counted on the overall points or what is called being ghosted. If downvotes were completely delivered, no refund will be issued.

Request a refund

  • We automatically issue a wallet refund whenever there’s an issue occur with the order following the above criteria.
  • If you believe you’re eligible for a refund but haven’t received one, contact us via our customer support channels and we’ll make it right.

Reddit accounts

These are the quality standards we hold our Reddit Accounts services to:

  • You will receive a downloadable access to the Reddit account credentials after you complete payment.
  • We will include all necessary guidelines in securing the account when you purchase it.
  • The information on the website about the account will match actual account metrics: karma points, credentials, age of the account. (Note: There might be slight more karma points but NOT less.)
  • If you have any trouble with the account credentials (for ex. wrong password) we will process the correction or replacement within 24 hours.
  • The IP address of each account only reflects the most recent country that the account was accessed from.
  • We do not give refunds, but we will provide a replacement if it is found that the fault was on our end and you report it within 24 hours of the purchase.

Quora upvotes

These are the quality standards we hold our upvote services to:

  • Upvotes will be delivered in the span of two weeks. A rush service is available at an extra cost.
  • We always recommend ordering small upvotes in batches. This way it will not be too suspicious for Quora moderation. 
  • For multiple orders with the same link, we can only process one order at a time.
  • We do not recommend and honor using another voting service together with ours as it will cause confusion on both ends in identifying the delivered votes. 
  • We do not refund orders when the profile gets banned.
  • If there is an issue with your order, reach out within 12 hours to get a refund.

Specific cases:

Answer removed by mods

  • If upvotes were completely delivered before removal, no refund can be issued.
  • If the post was removed before the upvotes were completely delivered, a refund will be issued based on the prorated calculation (we are recording before and after points even when the post was deleted/removed).

Post deleted by the user

  • If upvotes were completely delivered before removal, no refund will be issued.
  • If the post was removed before the upvotes were completely delivered, a refund will be issued based on the prorated calculation. A valid reason may be required before the issuance of a prorated refund.

Ordered by mistake

  • If upvotes were completely delivered before the reported mistake, no refund will be issued.
  • If the post was removed before upvotes were completely delivered, a refund will be issued based on the prorated calculation. A customer’s record check may be required.

Submitted wrong link (Non-Quora links)

  • Such requests can’t be processed so the customer will be notified and the link can be either replaced by the customer or a full refund issued.

Collapsed answer

  • If upvotes were completely delivered before the reported issue, no refund will be issued.
  • If the post was removed before upvotes were completely delivered, a refund will be issued based on the prorated calculation.

Request a refund

  • We automatically issue a wallet refund whenever there’s an issue occur with the order following the above criteria.
  • If you believe you’re eligible for a refund but haven’t received one, contact us via our customer support channels and we’ll make it right.

Quora accounts

These are the quality standards we hold our Quora Accounts services to:

  • You will receive a downloadable access to the Quora account credentials after you complete payment.
  • We will include all necessary guidelines in securing the account when you purchase it.
  • The information on the website about the account will match actual account metrics: content views, upvotes, age of the account. (Note: There might be more content views and upvotes but NOT less)
  • If you have any trouble with the account credentials (for ex. wrong password) we will process the correction or replacement within 24 hours.
  • The IP address of each account only reflects the most recent country that the account was accessed from.
  • We do not give refunds, but we will provide a replacement if it is found that the fault was on our end and you report it within 24 hours of the purchase.

Signals wallet credit

Our Signals Wallet exists for your convenience, so you can issue a single payment directly to us and distribute those funds as necessary amongst the different services of your choosing. Once payment has been issued to your Signals wallet as credits, either by your direct payment or a refund on our end for any reason, these credits cannot be later converted back into non-credit form.

Chargebacks by customers

In cases when customers maliciously initiate chargebacks for services delivered as outlined, we reserve our right to fight claims and submit cases to payment processors. We also reserve the right to refuse any and all future services to such clients as well as to take down any posts/deliverables executed under the disputed service.

Refund exception

For all of our Managed Services, if for any reason you are not happy with our services (and we will work very hard not to reach this point!) and would like to cease working with us before the completion of a project you have already paid in full for, we will refund 15% of the invoice specifically for services we have not yet begun working on. This is a firm and generous percentage that is not subject to change under any extenuating circumstances.

Upon agreeing to your receiving this refund, we will cease delivery on all services that have not already been fully executed, including posts, links, answers, and/or content that have already been written and/or approved but not yet shared with the platform of that project. We reserve the right to withhold this refund based on the stage project delivery and completion we are in.